Solutions
Three arrangements, each suited to a different household situation
A two-hour session, a five-week file build, or a four-to-six month coordination programme. Read through each to find where your family's administrative situation fits.
Back to HomeOur Method
How we approach household document work
Map first, organise second
Every arrangement begins with understanding what the household actually holds. We do not start filing until we know what is there, what is missing and what belongs in the file versus what belongs with a professional firm.
Built around the household, not a template
The folder structure, the index codes and the missing-items list are all specific to the family's documents. Families with simpler situations get simpler systems — not more complexity than they need.
Every arrangement closes with a handover
The work is structured so the family can maintain the file after Hearthlane's involvement ends. The handover is a condition of every arrangement, not an optional add-on.
Arrangement 1
Family Document Orientation Session
RM 520 · One two-hour meeting
A session that maps the household's administrative papers — naming each document, identifying which office issued it and marking which family members it concerns. Designed for households where documents have accumulated across marriages, moves and children's school years without any system to hold them together.
This arrangement covers one two-hour meeting. It is not a substitute for organising the full file, but it tells the family exactly where they stand and what they would need to do next if they want to go further.
Included:
- Printed document map specific to the household
- Labelled folder structure proposal
- Short list of items worth replacing while straightforward to obtain
- Written note on which matters belong with an independent professional firm
- Standing boundaries card naming what we do and do not do
How the session runs:
- 1Family gathers documents they have at home — nothing has to be complete
- 2Two-hour meeting with one Hearthlane staff member at our Bangsar office or at the family home
- 3Documents mapped, gaps noted, questions answered in plain language
- 4Printed map and folder structure handed to the family at the end of the meeting
Best for: households that have never organised their records and want to understand what they hold before committing to more
Enquire About This Arrangement
Arrangement 2
Records Assembly for Family Administrative Files
RM 1,610 · Five weeks, three meetings
Organisational work building a complete family file from birth records, marriage records, identity documents, school records and address histories, with attested copies obtained where an office will need them. Suited to families preparing for a move, a school application abroad or the settling of shared household matters.
Scope runs five weeks with three meetings. At the close, the family holds an indexed physical folder and a mirrored digital copy — and a missing-items list with specific request steps for anything still outstanding.
Included:
- Indexed physical folder and mirrored digital copy
- Missing-items list with specific request steps per document
- Coordination of translations where records are in other languages
- Attested copies where an office requires them
- Written summary describing what the file contains
- Written meeting notes shared after each of the three meetings
Five-week sequence:
- 1Week 1 — Document inventory meeting and initial map
- 2Weeks 2–3 — Assembly work, translation coordination, attested copies
- 3Week 4 — Review meeting and gap resolution
- 4Week 5 — Final handover meeting with indexed folder and digital copy
Best for: families preparing for a move, school application abroad, or settlement of shared household matters
Enquire About This ArrangementArrangement 3
Household Coordination Programme
RM 3,980 · Four to six months, fortnightly contact
An extended programme for families managing several administrative processes at once across more than one city. Covers document gathering, appointment scheduling, a shared family index accessible to named relatives, meeting notes after every appointment and preparation of briefing material for any professional firm the family engages.
Aimed at households where relatives are dispersed and administrative information keeps being repeated to different people. The scope runs four to six months with fortnightly contact and one accompaniment visit per month.
Included:
- Shared digital archive accessible to named relatives
- Rolling task register updated after each contact session
- One accompaniment visit per month as a support person
- Translation coordination throughout the programme
- Briefing material prepared for professional firms the family engages
- Closing handover leaving the family able to maintain the file independently
Programme structure:
- 1Month 1 — Full household document inventory, archive structure set up, task register opened
- 2Months 2–4 — Fortnightly contact, rolling task management, accompaniment visits
- 3Month 5 — Review and consolidation; briefing material prepared if needed
- 4Month 6 — Closing handover; family trained to maintain archive independently
Best for: dispersed families managing multiple administrative processes simultaneously across different cities
Enquire About This Arrangement
Choose the Right Fit
Side-by-side comparison
Not sure which arrangement fits? This table shows at a glance what each one covers.
| Feature | Orientation RM 520 |
Records Assembly RM 1,610 |
Coordination RM 3,980 |
|---|---|---|---|
| Document map | |||
| Indexed physical folder | |||
| Digital copy | |||
| Translation coordination | |||
| Shared archive for relatives | |||
| Accompaniment visits | |||
| Rolling task register | |||
| Duration | 2-hour session | 5 weeks | 4 – 6 months |
Across All Arrangements
Standards that apply to every engagement
Document privacy
Records handled only by the assigned staff member. Digital copies deleted at arrangement close. Storage systems agreed with the family.
Written notes every session
Meeting notes prepared and shared with the family after every session, so the record is built on agreed-upon notes rather than memory.
Clear scope — no overlap
We name plainly what we do not do. Matters belonging with a lawyer, accountant or government-registered agent are identified and referred, not handled.
Copies, not originals
We work with certified or attested copies wherever an office will accept them. Originals, if handled, are returned the same day.
Third-party costs at cost
Translation, postage and document replacement fees are discussed before they arise and passed through at cost with no markup.
No-commission referrals
When we refer a family to a professional firm, we name the type of firm and the nature of the matter. We receive no fees or commissions from any third party.
Pricing
All-inclusive pricing per arrangement
Third-party costs (translation, postage, document replacement) are additional and discussed before they arise. All prices in Malaysian Ringgit.
Arrangement 1
Orientation Session
RM 520
per session
- One two-hour meeting
- Printed document map
- Folder structure proposal
- Replacement items list
- Boundaries card
Arrangement 2 — Most Popular
Records Assembly
RM 1,610
five-week programme
- Three meetings over five weeks
- Indexed physical folder
- Mirrored digital copy
- Translation coordination
- Attested copies obtained
- File summary document
Arrangement 3
Coordination Programme
RM 3,980
four to six months
- Fortnightly contact sessions
- Shared digital archive
- Rolling task register
- Monthly accompaniment visit
- Briefing material for professional firms
- Closing handover
Not sure which arrangement suits your household?
Describe your situation briefly and we will say which arrangement, if any, is a reasonable fit — or whether the Orientation Session is a sensible first step to find out what you have.
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